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| We can only deliver bikes to UK addresses. We are able to deliver many models by the next working day, but please allow up to a week. We will send you an e-mail as soon as we receive your order, and confirm to you an estimated delivery time. Whilst we try our best to meet estimated delivery times we cannot guarantee them as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays. |
| Your security & credit card security |
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| We value your security and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses worldpay |
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| All prices quoted on our website include VAT at the UK rate of 17.5% |
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| The Discount Cycle Shop conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. In the unlikely event you need to return anything to us, please send an e-mail to support@discountcycleshop.co.uk. Please put as much detail as possible in the e-mail in case it is possible to resolve the problem without returning the bike, and still to your satisfaction. If it is necessary to return the bike we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned bike. Please do not return any item without first contacting us. |
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| If any goods are returned owing to an error on our part, we will gladly refund your postage charges. If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 20% handling charge) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given. If any goods are returned which you feel are faulty and not repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery. |
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| If any parts on the bike are faulty, or develop a fault during the guarantee period, we will send out replacements free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges are the responsibility of the purchaser. If any goods are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs. |
| When your goods are delivered |
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| When you receive your bike or bikes, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint. It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned. Couriers will not accept a bike if it is not in its original packaging. Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period. |
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| POSTAGE COSTS |
| • All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect). We only offer a collection service for warranty claims within 28 days of the delivery date. Bikes will only be collected if they are enclosed in their original box. |
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| PARTS MISSING |
| • If a part is missing, damaged or broken, there is usually no need to return the whole bike . Contact us and we will send any item(s) to you free of charge the next working day (whenever possible). |
| Assembly of your cycle |
| • All cycles are supplied in the manufacturer’s original carton, and will require assembly. This assembly, whilst minimal, should be done by a trained cycle mechanic, and is likely to incur cost to the purchaser. If you have any queries regarding assembly, please see our Help link. |
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| WARRANTY |
| • Warranty. All products are guaranteed for 12 months, but many cycle frames have a lifetime guarantee. Details of the warranty will be included in packaging with your delivery. For cycles, you can however download a manual with full details here |
| • In any instance, your statutory rights will be unaffected. |
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The Discount Cycle Shop
Forge Lane, Cradley Heath, West Midlands
Tel (01268) 571419
support@discountcycleshop.co.uk |
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